We can't adjust your timing or tell you if you're running a little rich. But when it comes to questions about our site, you've come to the right place. Just select one of the categories below and click the question that applies to you. If you do not see your question here, you can use one of the links to the right for additional help.
Q: How often are listings updated?
We update our inventory daily, so you'll see any changes quickly, such as a new price or more photos. We also encourage sellers to keep their listings updated by requiring them to renew their ads on a monthly basis. However, we can't guarantee that all vehicles posted on the site are still available for sale.
Q: What if I haven't heard back from the seller?
We bring buyers and sellers together, but we can't guarantee either party's response. We suggest following up an unanswered email with a phone call.
Q: Images aren't displaying. What should I do?
Check your browser settings and make sure that images are set to load automatically.
In Internet Explorer:
- On the Tools menu, click Internet Options.
- Click the Advanced tab.
- Under Multimedia, make sure the Show Pictures box is checked.
If you get a generic icon for each image, you can right-click the icon, then click Show Picture.
If images still won't display, there may be an error with the server or your connection. Try refreshing the page or closing and restarting your browser. You may need to restart your computer as well, especially if your browser application crashed earlier.
Q: How long will it take for my listing to show online?
Listings can take up to 24 hours to show online but typically appear much sooner. They will be available for editing at any time through your profile, though.
Q: How do I edit my online listing?
Your listing can be edited just by logging into Classics.Autotrader.com and visiting your profile. Your ad will be listed in your Garage area; simply click "Modify Ad" to edit your vehicle description and specifications, upload or rearrange photos, or purchase ad upgrades to increase your listing's exposure.
Q: My vehicle has already sold - how do I remove my listing so I won't keep receiving leads?
Simply visit your Garage in your Classics.Autotrader.com profile. Select "Modify Ad" and you'll have the option to Remove your listing.
Q: How do I add a video to my ad?
If your ad package includes video, you will follow the on-screen instructions to add a YouTube or Vimeo video to your listing.
Q: How can I find my friends?
It's all about the car. Right now the easiest way to look for a friend is to find their member car and visit their member profile. We are looking into creating a username search so you can find people you meet at events if they don't have a member car.
Q: Why are my pictures not showing up for my member car?
You might want to go grab a cup of coffee or check you email for a second... Your pictures are most likely there, it just takes a few minutes to index them into our system. Once the indexing is complete you will be able to access the link to the published member car on your profile overview.
Q: How do I become a top community pick?
While there is no guarantee you will ever be granted the honor of becoming a community top pick there are a few things you can do to help. A great car and description will do a lot to help. Next some really dynamic pictures and an awesome video could get you started. Really it is up to the community. They will be the ones rating your car. Some really smart people came up with an algorithm that computes ratings and the number of people who have rated the car over a certain period of time. Is it magic? No. But it is some pretty fancy math.
Q: What are those icons that people have under their profiles and how do I get one?
Those are our community badges. They serve to indicate information about each user. We are pretty transparent about who is staff, who is a community manager and who had accomplished some interesting and exciting. You never know when you might get a badge or for what reason. When you do we will let you know.
Q: How do I add my event?
Any registered member can create an event. We recommend you check the event database before entering an event that you are not organizing in an effort to reduce duplicate events. There is a link to add events both on the main event page as well as in the quick links section. Simply fill out the form making sure that you have filled out all of the required fields and submit. That's it. It's that easy.
Q: How do I create a recurring event?
Recurring events are easy to create. On the event submittal form there is a check box that allows you to select recurring events. Checking the box will allow you to select your recurrence and the number of times your event will recur. Recurring events can be edited individually or you can also edit the series. Just like single occurrence events once an event is in the past it will not be able to be edited.
Q: Once an event is posted can I make changes to it?
You can always make changes to your event, until you have passed the end date. Feel free to update or add to your information on the event as you get more details. Once to your event is over it moves into our event archives and is unable to be deleted or edited. Like they say, you can't change history!
Q: Can I really upload photos and video to my event?
Absolutely. Each event allows you to add a single photo or video to your event. Please note that video may take several minutes to upload, and then up to 24 hours after that to be transcoded so we can play it on the site.
Q: What if someone else has posted an event that I am running?
Every event posted provides a link back to the profile of the person who posted it. If you want to create an official instance of the event, you may want to leave a nice comment on their profile page letting them know that you appreciate their help in promoting your event, but you have an official version already posted. If you are running into issues with incorrect information about the event, please flag the event and provide a description of the issue and we will work to resolve the conflict. If it was an event created by the community moderator, shoot us an email from the link on the page and we will remove it right away!
Q: Why is an address required to post an event?
Since events are location based we felt it was important to make sure that there was a real address associated with every event. We also encourage people to enter local events and allow our members to search by location. Having an address associated with your event insures that your event will be found if people are searching by proximity.
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